Support and maintain endpoints in a managed enterprise environment, including Windows 10/11, Mac, and Linux desktops. Responsible for providing remote and site service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Configuration and support of peripheral dev

Support and maintain endpoints in a managed Windows 10/11, Mac, and Linux desktop environment. Configuration and support of peripheral devices. Support and troubleshooting of hardware, operating systems and several common desktop applications to include, but not limited to M365 Suite, McAfee/Trellix Drive Encryption, BIGIP VPN, PKI Smart Card middleware and hardware, Cisc

Extensive knowledge of Provisioning Parts Lists (PPLs), Engineering Data for Provisioning (EDFP), Provisioning and Pre Procurement Screening, and Repair Parts Special Tools Lists (RPSTLs). Participate in Provisioning Conference, In Process Reviews, RPSTL review, hardware tear downs, TM/RPSTL Verification, weekly program conference calls. Monitor contract compliance of the